Most Recent Articles
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Blog / Staff Picks
Pychopaths, Tangled Webs, and the Possibility of a Moral Economy
Book Review by Dylan Schleicher
How we have come to define the debate on free and fair trade in this country and around the world fascinates, and often frustrates me. I think trade needs to remain just that—free and fair—but I don't believe that "free" necessarily means "unfettered," or that "fair" means "protected. " Those that point to the fact that more open markets in China, India and elsewhere have pulled more people out of poverty more quickly than any other force in the history of the world have the past 30 years of evidence on their side, and those that argue that labor and environmental concerns need to have a seat at the table so that they're not being exploited have history on their side.
Categories: staff-picks
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Blog / Jack Covert Selects
Jack Covert Selects – Branch Rickey
By 800-CEO-READ
Branch Rickey by Jimmy Breslin, Viking Books, 147 Pages, $19. 95, Hardcover, March 2011, ISBN 9780670022496 Ask yourself: in business, how important is change? How hard is change?
Categories: jack-covert-selects
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Blog / Jack Covert Selects
Jack Covert Selects – Wired and Dangerous
By 800-CEO-READ
Wired and Dangerous: How Your Customers Have Changed and What to Do About It by Chip Bell and John R. Patterson, Berrett-Koehler, 248 pages, Paperback, $19. 95, June 2011, ISBN 9781605099750 My company, 800-CEO-READ was founded and thrived on the simple fact that you can actually call and talk to a friendly somebody, if you are so inclined, when you want to buy books.
Categories: jack-covert-selects
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Blog / Jack Covert Selects
Jack Covert Selects – The Professional
By 800-CEO-READ
The Professional: Defining the New Standard of Excellence at Work by Subroto Bagchi, Portfolio, 256 Pages, $25. 95 Hardcover, June 2011, ISBN 9781591844020 What is a professional? Subroto Bagchi, one of India’s foremost business leaders and authors, believes the traditional definition has changed.
Categories: jack-covert-selects
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Blog / Jack Covert Selects
Jack Covert Selects – Car Guys vs. Bean Counters
By 800-CEO-READ
Car Guys vs. Bean Counters: The Battle for the Soul of American Business by Bob Lutz, Portfolio, 256 Pages, $26. 95, Hardcover, June 2011, ISBN 9781591844006 The American auto industry has had some stellar books written about it.
Categories: jack-covert-selects
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Blog / News & Opinion
ChangeThis: Issue 83
By 800-CEO-READ
Why a Corrupted Service Covenant Has Made Customers Wired and Dangerous by Chip R. Bell & John R. Patterson “Today’s customers are already picky (all about value), fickle (reluctant to show loyalty), vocal (quick to comment on poor or indifferent service) and vain (only interested in tailor-made offerings).
Categories: news-opinion
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Blog / ChangeThis
The Third Screen: Why Mobile Is a Game Changer
By Chuck Martin
"We're in the midst of a revolution bigger than the TV or PC and businesses of all types and sizes will be faced with how to deal with it. Not only are many businesses not ready, others are totally unaware. The new market is mobile and it's about to change everything. Mobile is a game changer."
Categories: changethis
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Blog / ChangeThis
CLEARED HOT!
By Vernice “Flygirl” Armour
"You HAVE permission to Engage! Notice, the emphasis is on the word 'have.' That's because you already possess your own permission to engage. I'm not giving it to you. In fact, I can't. You've always had it; you just have to release it. It's up to YOU to make the decision to engage. Once you have given yourself permission, you are Cleared Hot to create realities from possibilities beyond your expectations. What does Cleared Hot mean? Well, in military terms, it means you have permission to fire your weapons on your target. During training that means you're shooting at wooden tanks or old worn out tires. In real combat, you're firing on the enemy. An enemy that in my case was trying to shoot my attack helicopter out of the sky. In civilian life, Cleared Hot the process of acting on a Breakthrough Mentality (BTM)."
Categories: changethis
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Blog / ChangeThis
Why a Corrupted Service Covenant Has Made Customers Wired and Dangerous
By Chip R. Bell, John R. Patterson
"Progress requires change. And, change provokes resistance. However, customers do not necessarily resist change itself. They accept change when they get a vote; they embrace change when they can participate. They resist the perception or prediction of being controlled or coerced without their involvement. Migrating customers toward self-service, for example, can bring an array of time-saving benefits to everyone—service provider and service receiver. But the manner in which that migration typically occurs—without influence from customers—can be viewed as devaluing the co-creator, thus adding another spark to the flame of their opposition. Today's customers are already picky (all about value), fickle (reluctant to show loyalty), vocal (quick to comment on poor or indifferent service) and vain (only interested in tailor-made offerings). Armed with a computer and a network, the new normal customer becomes wired and dangerous if frustrated."
Categories: changethis
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Blog / ChangeThis
Change In a Leader Can Change the World
By Jeremie Kubicek
"Our world is in trouble. We need leaders who lead for the benefit of others. I believe we need to systematically transform the leadership culture from a dominating system to a liberating system. I believe it starts one leader at a time. Each leader must play a part in this transformation by thinking differently about the way they lead if we are to ever see true 'Change in the World.'"
Categories: changethis
