Uncommon Service: How to Win by Putting Customers at the Core of Your Business
| Quantity | Price | Discount |
|---|---|---|
| List Price | $35.00 | |
| 1 - 24 | $28.00 | 20% |
| 25 - 99 | $24.50 | 30% |
| 100 - 499 | $22.75 | 35% |
| 500 + | $22.05 | 37% |
$35.00
Book Information
| Publisher: | Harvard Business Review Press |
|---|---|
| Publish Date: | 02/07/2012 |
| Pages: | 272 |
| ISBN-13: | 9781422133316 |
| ISBN-10: | 1422133311 |
| Language: | English |
What We're Saying
Over the course of this week, we will be posting the shortlist selections for our 8 business book categories: General Business, Leadership, Management, Innovation/Creativity, Small Business/Entrepreneurship, Marketing/Sales, Personal Development, Finance. Then on Monday, December 17th, we'll announce the category winners, and, on Wednesday, December 19th, we'll celebrate the overall winner of the 2012 800-CEO-READ Business Book Awards! Stay tuned. READ FULL DESCRIPTION
The season of lists is upon us. The first ornament up on the tree was Steve Coll's Private Empire: ExxonMobil and American Power, published by The Penguin Press, which took home the Financial Times and Goldman Sachs Business Book of the Year earlier this month. And there was another large nonfiction title related to economics—Why Nations Fail: The Origins of Power, Prosperity, and Poverty by Daron Acemoglu and James A. READ FULL DESCRIPTION
Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frances Frei & Anne Morriss, Harvard Business Review Press, 272 pages, $29. 95, Hardcover, February 2012, ISBN 9781422133316 As a service company, when we receive feedback about a negative situation, we immediately act to resolve the conflict and then try to put a process in place to avoid such a thing happening in the future. Most books on service describe ways to do this: how to react to or plan for customer service breakdowns. READ FULL DESCRIPTION