The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
| Quantity | Price | Discount |
|---|---|---|
| List Price | $24.95 | |
| 1 - 24 | $19.96 | 20% |
| 25 - 99 | $17.47 | 30% |
| 100 - 499 | $16.22 | 35% |
| 500 + | $15.72 | 37% |
$24.95
Book Information
| Publisher: | Greenleaf Book Group |
|---|---|
| Publish Date: | 04/05/2011 |
| Pages: | 214 |
| ISBN-13: | 9781608321063 |
| ISBN-10: | 1608321061 |
| Language: | English |
What We're Saying
Customers don't do business with a company. They do business with the people who work for the company. Everyone seems to have a story about their favorite Ace Hardware store. READ FULL DESCRIPTION
Full Description
In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:
- Membership
- Serious FUN
- Partnership
- Hiring
- The After-Experience
- Community
- Walking the Walk
Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately--by any organization, large or small.
