Robert Spector is author of The Nordstrom Way, The Nordstrom Way to Customer Service Excellence, Amazon. Com: Get Big Fast, and Category Killers. He has appeared on C NN, C NBC, ABC, Fox News, PBS, Bloomberg Business, NPR's Marketplace Report, and numerous other radio shows, and has written on business for the Wall Street Journal and USA Today. He lives in Seattle. Visit his Web site at www.robertspector.com.
