Solving The Wrong Problems: Why Behaviors Don't Change In Organizations

"To change behaviors in organizations, reorient to a different set of problems. Discussions of behavioral change fall prey to viewing things on a distinctly individualistic level, or through the traditional lenses of systems, structures and processes. Yet this isn't how people really work. Continually, leaders fail to recognize that organizations are dynamic social systems with webs of expectations occurring on a very local level. As a result of this failure, corporations are condemned to a merry-go-round of ineffective change initiatives. While policies, systems and processes change, people's expectations of one another don't. These day-to-day, unwritten expectations tend to be much stronger drivers of what actually gets done in organizations. This web of implicit expectations and ways of working conspires against organizational evolution."